3-2 The Paradox of Technology in Business (and Life)
Have you ever been in a client meeting and they choose to focus on incoming emails, texts, or IMs? Usually saying “Do you mind?” or “This will only take a second.” In business today, owners and managers are on call 24/7. Technology is a double edge sword. In many instances technology tools save time and reduce redundancy. Other times technology becomes a time waster and time hog. Also, being connected 24/7 is unhealthy, unbalanced, and unproductive.
- Identify and assess technology costs and benefits: when technology is and isn't helpful
- Discuss and coach clients to properly define expectations: Reasonable response time to emails, texts, IMs
- Communicate, document, and educate expectations to customers and staff: revisiting traditional business hours
- Discover the health benefits of disconnecting